Purchased 3month XBL gold card, 'already redeemed'

I purchased a 3 month XBL gold card for 24.99 at Wel-mart today. When i got home, i scratched off the foil for the code, entered the code and hit OK. The window disappeared but a '1 DAY LEFT' notice persisted on the main home screen. Something went wrong and i thought at the very least i could get the initial 3 months i paid for here, if not something else for my grievances or whatever. Isnt that a policy? Im definitely disgruntled enough to believe so.


Question Info

Last updated July 4, 2018 Views 9 Applies to:

Doctor Duality7,

 Looking at your gamercard it definitely looks like you don't have gold at the moment. You can verify this by heading over to https://commerce.microsoft.com to see if it shows the subscription status there.  At this point I would recommend contacting Microsoft Phone Support to see what options are available to you.

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