Purchase Confirmation?

I'm having trouble purchasing credits via the console.

I was able to purchase credits after setting up the account.  Downloaded some stuff.  But when I tried to add credits, it said the payment method couldnt be confirmed.

I went online with my PC and was able to purchase Gold membership with the same card, but I couldn't add credits.

I called my bank, they said everything looked fine to them.  They said it might be an issue of trying to purchase more credits too soon.

That was last weekend.

Today, I tried again via the console.  No luck.

I went online.  Tried to purchase them.  It worked.


So, I'm satisfied at the moment, but I don't understand why I am not able to buy credits using the very same card using the Xbox...???


Question Info

Last updated July 4, 2018 Views 0 Applies to:


As a suggestion maybe try re-downloading your profile to the console.If everything is working fine from the web it seems like it might just be a corrupted profile on your console.

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