Proplems W/ Downloaded Games

Hi i recently had gotten my new XBox 360 and tried to redeem my downloadable game that came with it "Tomb Raider". I redeemed my code on the xbox site and when i went on my xbox...it did not show up. I tried redeeming it again but it just said that it was already used. I ve tried everything please help. 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

On the console press the Guide button and scroll left then choose Active Downloads.  It should be listed there.  If it is not go to Games>My Games and see if it is in that list as completely downloaded.

If you still cannot fine it you can head to System>Accounts>Download History to see if it is listed there and you can redownload the game from there as well.

After that, if it is still not available it is possible that you added the game to a different account.  You can check https://commerce.micrsoft.com to see your purchase history.

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