problems to purchase Bioshock 2

I can't purchase the Bioshock 2 game with $9,99. I'll try with microsoft points and pay pal, but i ever receive the same message:

"Sorry
Your purchase cannot be completed at this time. Please try again."
I tried for a looooong time.
The same thing happen at the countdown 2013 with the game "elder scrolls IV: Oblivion" . I talked to support nothing has been solved. resuming, i lost the offer.
I don't want to lose the offer again with the bioshock 2 game. 
Please, help me
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey there Bell! Can you let us know what the full error message and code you are seeing when trying to purchase this on the console? Also, are you having trouble purchasing any other content? Let us know, thanks!

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I'm having the same problem, also with Bioshock 1 =( No error code is displayed.

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yes, no error code, just the message:

"Sorry

Your purchase cannot be completed at this time. Please try again."

Yes, have the same trouble with bioshock 1 and the elder scroll IV: Oblivion .....

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Hey there guys! Can you all start by checking your account information on https://commerce.microsoft.com and make sure it's all correct (name, address, region, etc.) and that this information matches your payment methods. Also try adding multiple payment methods to see if you get the same thing.

If you are having trouble with many payment methods, please contact us and a billing agent will be able to assist you further. Thanks!

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