Problems re-adding paypal

My account was recently compromised and 8000 MS Points were billed to me via paypal.

As a precaution i removed my paypal and other credit cards and changed my password while opening a unauthorized access case.

The case has been closed and MS is in the process of trying to refund me the money for the 8000 Points.

it seems Paypal doesnt want to access the refund as it was removed as a payment option.

In an attempt to help i tried to add paypal via the website and my xbox.

On the website i get the following error when trying to add the account.

Unable to complete your request
We cannot complete your request now, please try again later. 
Message 40001
Is this related to the refund case that is still open?  or another problem altogether.

Question Info

Last updated July 4, 2018 Views 1 Applies to:

Greetings, Torvos. Very sorry to hear about your situation. I would strongly recommend getting in touch with phone support about this difficulty. They should be able to shed more light on the exact issue and work with you to get it resolved. Hang in there and let me know if you have any questions.

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