Problemas con historial de descargas [Problems with downloads history]

Bueno, yo anteriormente tenia una XBOX, en la cual compre contenido de Street Fighter, en el market place de avatar, y castlevania SON, siempre he tenido solamente esta cuenta de xbox live, y he usado solo esta, no tenia ninguna otro gamertag en la consola (que quede claro para que después no pregunten "estas seguro que no usaste otro gamertag para descargar...). Esta consola fue baneada hace un par de años, desde ahí que he estado sin conectarme al live (aproximadamente dos años sin actividad). Ahora he decido COMPRAR UNA NUEVA CONSOLA con Kinect, en la cual recupere mi perfil hasta ahí todo BIEN, luego transferí licencias de contenido, para proceder a descargar el contenido que había comprado hace un par de años atrás, grande fue mi sorpresa cuando fui al bazar de juegos e intente de descargar nuevamente el "Paquete completo de trajes alternativos" de STREET FIGHTER IV, me decía que debía comprarlo nuevamente, y yo pensé "bueno, ya transferí licencias, es mi gamertag dueño del contenido, algo debe andar mal". Reviso los otros contenidos que había descargado y tenia el  mismo problema, me pongo a buscar información en el soporte técnico de xbox live y dice que lo intentara de descargar nuevamente, que no tendría costo alguno, el asunto es que no me dejo descargar, me cobraba, luego procedo a revisar mi historial de descargas desde la pagina web de xbox.com y NO APARECÍAN MIS COMPRAS DE DICHOS ARTÍCULOS EN MI HISTORIAL DE DESCARGAS!, intentando de buscar alguna solución sin buenos resultados, como ultima opción decido escribir mi problema acá.

Espero que este asunto sea tratado por Gente especializada en el tema, y que pueda solucionar mi problema a la brevedad. 
Gracias de antemano 

Translation:

Well, I previously had a XBOX, in which buy content of Street Fighter, in the market place of avatar, and castlevania are, I have always only had this xbox live account, and I used only this, I didn't have any another gamertag in the console (it is clear that they do not then ask "are you sure you not used another gamertag for download..."). This console was banned a couple of years, from there I have been not connect me to live (approximately two years without activity). Now I decided to buy A new console with Kinect, in which recover my profile up there all right, then I transfer content licenses, to proceed to download the content that he had bought a couple of years ago, great was my surprise when I went to the bazaar of games and try to download again the "package of alternative costumes" of STREET FIGHTER IVHe told me that I should buy it again, and I thought "well, I already transfer licenses, my gamertag is owner of the content, must be something wrong". I check other contents that had downloaded and I had the same problem, I start searching for information on the technical support of xbox live and it says for it to try to download again, it wouldn't charge, the issue is that not I let me download, I was paid, then I come to check my history of downloads from the website of xbox.com and NO APARECÍAN my purchases of such articles in my history of downloads!trying to find a solution without good results, as last option I decide to write my problem here.
I hope that this matter is dealt with by people specialized in the subject, and that it can solve my problem as soon as.
Thanks in advance

 

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Hey there Methos! If you are certain that you purchased this content on this account, but cannot find it in your Download History, then I would suggest contacting phone support for more assistance. I hope this helps, thanks!

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llama por telefono,en suport.

Translation:
called by phone in support. 

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