Problem with Lego Batman 2 game and support in Brazil

1) My game has a problem and I downloaded it again.  Today I can only play it if i have connected to the net. What should I do?

2) What is happening with the call center support in Brazil? It's always available.


Daniel - Rio de Janeiro - Brazil 


Question Info

Last updated July 4, 2018 Views 0 Applies to:

(Im sorry , i dont know anything about the support centers , this isn't an official microsoft representative , haha. But i think i can fix problem number 1 for you.)


Sounds like a licence transfer issue. Trust me, those are global :)


Go to dashboard > account > licence transfer


If it says "You already transfered licence to this console on  x/x/x , you will need to wait till x/x/x to transfer again"

you must wait until then. However , if it does not, press the A button , it should take you to your downloaded content. Delete Batman, and re download it from here.


Read on if you are interested in why this happens


It makes you play online if licences are not transfered , so that someone else can not use your account and play the game as well. They want to make sure that 2 instances of a game on demand are not running simultaneously.

Hope this helps you out, keep us updated!

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