Problem With Free Upgrade to Microsoft Solitaire Collection

When in Microsoft Solitaire Collection in a laptop I am using while my main desktop is being repaired, I received the following message:

"Upgrade to Premium

"It appears that you already have an active premium upgrade for this account that expires on 15/05/14. Click the button below to upgrade on this device as well (you will not be charged again)"

This was a nice surprise, but when I pressed the button I got the following contradictory reply:

"Confirm purchase

"Do you want to buy the item for £6.99 from the Windows Store? Once you've tapped or clicked "Buy", you won't be able to cancel this purchase."

Would welcome advice on what I should do next!

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hey there Twomite,

If it's not telling you that you should be charged, you should be able to select purchase and not be charged.

If you are charged again for that item, I would contact our Phone Support team about a refund for the second charge.


Please keep us posted on how everything goes. 

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