Problem with Batman Arkham City DLC (Batman Earth One skin)

Hey.
I just got the collectors edition of B:AC, and with it came a code for the Batman Earth One skin.
When I put in the code it says that the DLC can't be accessed. Does anybody know why?

 

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Last updated July 4, 2018 Views 3 Applies to:

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Hey there Ragin! What is the exact error message you get when you redeem the code on the console? Thanks!

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i've got the same problem and the error message is "There is a problem with the offer associated with this code."

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The same one as Horus Strike writes

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are we gonna get any help on this or what?

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Any suggestions about what's wrong?

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i think that the codes are region locked which i don't understand at all

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Are we gonna get a solution to this? Not happy about getting DLC with my preorder and not being able to play it

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exactly how i feel ,i mean whats going on here !

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Hey guys! Just a heads up, we don't have official support hours over the weekend. If you have pressing issues at this time, you can contact phone support or @XboxSupport on Twitter. Now, is that the full error message? Was there not a code with it? Also, I'm not seeing this DLC listed on the website yet, it's possible that this is either an in-game download or you simply got the codes early and the content isn't available yet. Is there information on the code card that addresses this? Let me know, thanks!

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I have also Problems with the Code of the Earth One Batman Skin, the other five skins are in the download section in games for windows live, exept of the Earth One Suit.

What can I do? When I reenter the code: "You have this content already!"

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