Problem reading Membership code

My son scratched the silver panel off on the 12 month membership card but scratched the first part of the code off, how can I find out what the code is?? On the card there is a bar code & number, surely this can be retrieved?...please help

 

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Last updated July 4, 2018 Views 1 Applies to:

You will need to contact phone support support.xbox.com/contactus

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They are unable to do anything without the 12 digit code

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You should be able to give them the serial number to the card so they can get the code for you. What 12 digit code? All codes are 25 digits

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yea sorry I mean 25 digit code, its my Sons xbox I just buy everything.  I thought the same thing, that they would be able to tell me the code by using the serial number but I was told they could do nothing to help without the code

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