problem prepaid cards not available on xbox 360, but ok on xbox one

 I have a problem with prepaid cards (euros) that I can not use it on xbox 360, but only on xbox one. I said that I use the same gamertag on xbox 360 and xbox one.

I can only buy with paypal on xbox 360, then I would use my cards in euros, I prefer. Is it because the xbox one is not available to me in Belgium that there is conflict between two consoles? not sure ... I rang microsoft 25 minutes but the lady could not find the solution.

for example if I see content (dlc, game etc) it offers me paypal, but I have money and do not use it. before November 22, all went well. since this is the xbox one is out.

thank you in advance, happy new year to all.

Question Info

Last updated July 4, 2018 Views 0 Applies to: