Problem installing halo 5.

So the other day when I got my new xbox one, I went and decided to begin installing halo 5 immediately all went well up in till the actually installing part. When I went to go install it said cannot complete instalation please insert the disc meow if you have one or sign into the profile you bought it with however i was already on that profile. This is my first xbox one so it's this normal or do I need to get it fixed cause I'd like to play day one. And if I can fix how can I thanks any help is appreciated. Also I already sent a request to Microsoft support but I wanted to see if maybe you guys could help a little quicker. Thanks.

 

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Last updated July 4, 2018 Views 1 Applies to: