problème connexion xboxlive

Bonjour

Depuis quelques semaines, je ne peux plus me connecter à mon compte xbox live... On me demande mon adresse mail puis mon mot de passe pour vérifier et mettre à jour la sécurité de mon profil.

Le problème c'est qu'une fois ces données rentrées, on me signale qu'une erreur s'est produite (807b01f4) ... Je ne peux plus donc plus accéder à mon compte et donc jouer en ligne.

Merci d'avance

[Translation:

Hello
Since a few weeks I can no longer connect to my xbox live account... Asked me my email address and my password to check and update my profile security.
The problem is that once the data is returned, it tells me that an error has occurred (807b01f4)... So more I can no longer access my account and therefore play online.
Thanks in advance]

 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi there bigzacouille22! Are you only having trouble logging into your profile on the console? Is this the account in question that you've posted with? What happens when you visit accounts.live.com and log in? Let us know and we'll go from there. :)

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 http://support.xbox.com/xbox-live/errors/error-code-807b01f4 suggère que vous devriez contacter le support Xbox à http://support.xbox.com/contact-us?xr=footnav#0:6:3 , qui, je crois va résoudre votre problème de la manière la plus efficace.

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So thank you to help me, i'll try to answer to your questions

I'm able to connect on every supports, it's just on my xbox that it fail

yes i'm using this account

i have also an error 80151011 when i try to download my profile

when i connect on account.live there isn't any problem

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