Privacy & online settings

Can someone tell me how do I access the email address that has been entered.  

My son set it up a month ago, has forgotten the password and therefore can't download a game he wants to purchase

Perhaps I have to reset the console?  If I do that...do I loose the live account that we have paid for?

Thanks

Jo

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Are you refering to the parental email that you attached to the account?

If this is the case, log into your sons account and head on over to privacy settings.

Customize the settings and change any setting (I suggest the Kinect sharing, its near the top)

Change the setting to the one it is not currently set to, (Blocked or Allowed)

After changing the setting, back out and SAVE & EXIT, this will cause the parental screen to pop up and it will show the email needed.

After that follow through with Mister Gwyther steps to change the parental password, and you'll be good to go.

Any other questions, feel free to ask!

Cheers!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Cat! If you are having trouble logging into an account, please start with http://xbox.com/forgot to see about getting that information back. If those steps don't help resolve your issue, you may need to contact us directly and speak with an account agent. Let us know how that goes, thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.