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Previously purchased skins now locked.

I have purchased skin packs (The Incredibles, Summer Beach Party and Shiver Me Timbers) that I have been using for some time. They are now locked and want me to buy them again. They do not even show as purchased within Minecraft itself. My wife is having the EXACT same issue, as I type this. Please help!
Try see if this help You https://support.xbox.com/en-US/games/game-titles/minecraft-info

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There is nothing there for people playing the Microsoft (PE) edition on PC.

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Hello there Osprey101, 

Thanks for reaching out here in Xbox Forums. I understand there is an issue with finding in-game content on Minecraft.

If you purchased the content on your Microsoft account, please take a moment  to view your purchase history onlineto confirm the purchase. 

I recommend reaching out the Minecraft support and Minecraft Forum Support  for further in-game assistance. 

Give this a try and let us know the results.  

Thanks for being a part of the Xbox Family.
Happy Gaming! ಠ‿ಠ

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Hello there Osprey101, 

Thanks for reaching out here in Xbox Forums. I understand there is an issue with finding in-game content on Minecraft.

If you purchased the content on your Microsoft account, please take a moment  to view your purchase history onlineto confirm the purchase. 

I recommend reaching out the Minecraft support and Minecraft Forum Support  for further in-game assistance. 

Give this a try and let us know the results.  

My game and all of it's content were fine two days ago. Same with my wife.

Now the game either crashes or does not load the purchased textures. The skins, which were no longer showing up as purchased and were locked, are now back to unlocked and usable. However, now the game continually crashes with no warning.

Regarding purchases, the purchase history does not show skins and textures purchased in game. Microsoft help covers everything EXCEPT games. The closest it come to games is Xbox and I do not own any consoles. I play on a PC.

How on earth can I actually SPEAK with someone instead of wasting my time posting it here where the people who need to see it, NEVER WILL?

I do not want a damn forum, I want CUSTOMER SERVICE.

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Problem resolved itself. 

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Hey there Osprey101,

 

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.  

 

Thank you again and have a great day.

Thanks for being a part of the Xbox Family.
Happy Gaming! ಠ‿ಠ

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Question Info

Last updated June 19, 2023 Views 620 Applies to: