Prepaid code hasn't gone into account

So after I typed my prepaid code in it doesn't seem to have updated on my account last time I knew it just automatically updates it? Now I don't know if the problem could be because my Xbox live account was originally made when I lived in Ireland but now I live in the UK but I have true typing the code in again and it's just saying that it ha already been redeemed so I'm just really confused
 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

When you moved from Ireland to the UK did you switch your region to the UK? Details on how to do that can be found here support.xbox.com/.../change-region Also be sure to check http://commerce.microsoft.com to view your account balance

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What was the code actually for?

Log in at https://commerce.microsoft.com and see if it is reflected there - if it was Points, money or Gold time.

If it was a pre-paid code for a game, check the Download History at live.xbox.com/.../History

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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