Prepaid code causing error

I received an xbox live 12 month gold membership +800 Microsoft points gift card, Tried to put the codes in on Xbox One. The subscription code works, but the download code doesn't. Tried to put download code in online. Received Error code

bfc7edd6-3dcb-4a45-9286-696d479562d0 which does not show in a search on xbox.com/errorhelp. What do I do?
 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

77cba9a6-a598-4a45-ac45-9907819c65ec

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Redeem Code not working. Purchased in July

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Hey rinkrat1112,

Since this is an older thread, please post a new thread detailing the issue you're experiencing. That way the community can provide support tailored to you. Thanks!

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