Prepaid card isn't working?

Hello,

I received a 3 month prepaid card for Christmas several months ago and decided to wait until my current subscription came close to an end. I just scratched it off, entered the code, but the site says "something went wrong" and to "enter the code below". It doesn't appear to have a definite code- tried all different combinations of the things at the bottom, one of which started with an Xbos-***. The end of it was time and date stamped as well. My real question is what happened? My card wasn't previously used, I just scratched it off. Do I need to cancel my current subscription? Thanks in advance for all of your help.

 

Thanks,

SpottedLeopard1

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Make sure that the 5x5 prepaid code is visible/readable. If still you can't redeem the code. I would suggest to contact Xbox support immediately.

Cheers!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.