Prepaid card isn't working?


I received a 3 month prepaid card for Christmas several months ago and decided to wait until my current subscription came close to an end. I just scratched it off, entered the code, but the site says "something went wrong" and to "enter the code below". It doesn't appear to have a definite code- tried all different combinations of the things at the bottom, one of which started with an Xbos-***. The end of it was time and date stamped as well. My real question is what happened? My card wasn't previously used, I just scratched it off. Do I need to cancel my current subscription? Thanks in advance for all of your help.





Question Info

Last updated July 4, 2018 Views 0 Applies to:

Make sure that the 5x5 prepaid code is visible/readable. If still you can't redeem the code. I would suggest to contact Xbox support immediately.


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