PREMIUM GOLD JUMBO, hacked....

I went to log on and play couldnt got my account recovered and deleted [mod removed] email from my list and changed password but imbetween that time this person purchased PREMIUM GOLD JUMBO, am I able to get this refunded?

 

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Last updated July 4, 2018 Views 11 Applies to:

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Hi there.

Sorry to hear the problem you've been having. You need to contact XBox Customer Support right away. Feel free to let me know which country you are in and I can give you the number or you can check the contact us section in the support section.

Also please edit your post and remove you email details. You should never post your Windows Live details in a public forum as this can assist people in getting your log in details.

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that wasn't my email, that was the extra email found on my account and i deleted it, i will contact support right ow.

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Make sure to let them know if you have any points that are missing. billing.microsoft.com is a good way to check your balance before this started.

Also, try doing a license trasfer to make sure they didn't steal  your content. If they did, you'll want the UA team to do a manual transfer to bring your licenses back.

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Hey, i got hacked too! My password was changed and all my MS points are gone, I logged in on the website and saw that i did purchase PREMIUM JUMBO GOUD for FIFA 12, i don't even have that game!!!!

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Same here.  My purchase history shows Gold Pack/Premius Gold Jumbo/Silver Pack/Premium Gold Pack on 2 different dates.  Immediately reported to Xbox and went under investigation.  I hope MS nail those bastards down.  

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Looks like hackers used my points on FIFA 12 which I don't even own.  I see that GUNKrifter gamer's card shows FIFA 12 as well.  Do you own FIFA 12?

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The players/cards that you recieve with FIFA 12 Gold packs are transferable. I wanted to clarify the FIFA 12 game is not why you got 'hacked' but it is just something that people that phish for accounts are able to use as a currency. If you haven't noticed almost no content can be transfered directly from one account to another which makes it hard to earn money off xbox live accounts. If you beleive that your account has been compromised I would contact Xbox support ASAP as previously mentioned.

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no, i do not have FIFA 12, and they used all my MS points for that, glad they did not touch my CC. Gonna give MS a call now, had to wait, cause it was too late yesterday night

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You clearly did not read my post.

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it is fixed, yet i cannot see my gamercard on the left????

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