portal 2 white screen crash at start of game :(

When I press start I get the loading screen for the start of the game come up. Once the loading bar is full instead of the intro sequence starting I get a white screen and my xbox crashes entirely. I have tried 2 copies of the game and tried installing the game. Xbox support said they couldn't help me and to contact Valve. I have asked Valve for help via steam support department and they have not replied. Any ideas anyone?

 

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Last updated July 4, 2018 Views 4 Applies to:

To be clear, does this issue not occur with any other game? Have you tried either of these discs on a different console, such as a friend's? Lastly, have you tried the game on your console with the HDD removed?

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