Points & Gold + bonus but no bonus

Hi, my step-dad bought me a new gold membership / points back in February and I was supposed to get 2 games free as part of the offer when bought directly from the xbox live site, however, the bonus games never showed up in my download queue. I've been trying to get help since but Microsoft don't seem to want to email me back.

Anyone had the same issue or know what to do?

 

Thanks

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Codes for the games would have been emailed to you. But you can post in this forum - forums.xbox.com/.../29.aspx and include the date of your purchases and what the offer was for a member of support can look into it for you.

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i've done this but as yet no one has answered. could someone take a look into this please?

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