Please try a different payment option

Hi all,

When looking to purchase one months gold subscription on my Xbox One this evening I kept getting the error message "Please try a different payment option: The payment option is used on as many accounts as it is allowed to be. Remove it from those accounts and try again, or add a different payment option."

Now, I am 100% certain this is the only account using these debit card details I've even entered a brand new card and still no luck. I've done all the routine checks to see if anyone else may have been using my card but my transaction history is clear, and there is nothing showing up on my internet banking either. 

I've also tried adding my PayPal account and trying to use that, but I just get the same error message.

Any help would be greatly appreciated

 

Question Info


Last updated July 4, 2018 Views 21 Applies to:

Sorry to hear it.  However, as this does seem to be a billing issue associated with your account you should contact phone support for further assistance.  If you live in North America dial 1-800-469-9269

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I have added and a brand new card which is Visa, and my Xbox region matches the region i am but still no luck

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Have you made sure your Xbox One's region matches the region you're currently in ?

Having a different region than your profile or creditcard is registered to can result in that error being given

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Have you tried , taking your card off of your profile and re-entering the information?  And is it visa/Mastercard? ?

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Can anyone help with this please

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