Subject: SRX1160980317ID - SRX1160980317ID No Evidence Email
Service Request Number: 1160980317
Dear Xbox LIVE Customer,
Your report of unauthorized access to your Xbox LIVE account was reviewed by our fraud investigations team. We're pleased to let you know that we found no evidence of unauthorized access to your account. As part of our investigation, we also reviewed your billing history. If you have any further questions to any charges that occurred on your account, please visit www.billing.microsoft.com.
At this time, your Xbox LIVE account is unlocked and ready for use.
Microsoft takes your account security and privacy seriously. We keep a record of all unauthorized access claims and their resolutions. If you feel that there are additional details that have not been considered, please contact Xbox Support and be sure to include your service request number 1160980317. We will not ask you for sensitive account information, such as your Windows Live ID password.
If you are still having trouble with your password, visit accounts.live.com and follow the "Forgot Password" instructions.
If you would like to learn more about how to protect your account from unauthorized access, please see support.xbox.com/pages/xbox-live/how-to/account-security.aspx. We strongly recommend that you follow these account security recommendations.
The Xbox LIVE Investigations Team
Contact Xbox Support