playing halo reach will not connect to xbox live ?

Hi i'm new to xbox live when I put halo reach in I get disconnected to xbox live and the multiplayer highlight choice is greyed out i.e. no access. I have downloaded halo waypoint could that be the reason i'm not accessing pressing on some link or other to get my game connected live. Many thanks. probaly something obvious doh, for any help you can give me.
 

Question Info


Last updated October 9, 2018 Views 22 Applies to:

Hey mate,

Halo Waypoint shouldn't affect it at all. I'd suggest clearing your cache (I'll give you the steps on how to below) and the trying again. You'll be prompted to update your game when you try again, but once that's finished, it should work perfectly

 

 

To clear the system cache

  1. Go to My Xbox, and then select System Settings.
  2. Select Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  • When prompted to confirm storage device maintenance, select Yes:

 

Here is a link with images and a more detailed explaination: http://support.xbox.com/en-us/pages/xbox-360/troubleshoot/hardware/clear-system-cache.aspx

Good luck!

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