playing games disconnects from live

my xbox live works fine at the dashboard, and downloading things works, but i can't use my downloaded games & discs without being disconnected from live. i have a wired connection

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Step:1

Clear the system cache

support.xbox.com/.../clear-system-cache

Step:2

Delete your xbox live profile and re-download it

support.xbox.com/.../profile-move-delete

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