Pins and content gone

Anyone else having an issue where you start up your console, and the middle content displays fine, but the content on the side (pins on the left, the 3 vertical promo tiles to the right and the apps/music/movies/games tiles) is gone.  I just get a message that reads "Having trobule connecting? It might be a problem on our side.  We're working on it." 

 

Normally I'd assume...they're working on it.  But it's been like this ever since I got the preview update.  Obviously my console is updated to the current build alongside everyone elses, but it just seems weird. 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:
Answer

Hello Rhezick,

This shouldn't be happening.

In network settings, try the different connection tests.

If those don't indicate a problem, disconnect from you network and reconnect.

If that doesn't work, try a hard reset (5-10 seconds of pressing the power button, wait for the click, and then wait for the amber light on the power brick before turning it back on).

Good luck!

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