PayPal Purchasing Problems

Hello Team,

I'm having problems purchasing content using my PayPal account. However it is more complicated than it seems. It's not that I can't purchase at all but selectively.

I've tried purchasing MS Points varying from 500MSP to 5000MSP to see if that would make any difference. All returned the message "Cannot complete this action at the moment. Please try again later. For more info go to ...." Thinking it was a time-related error I tried several other moments with the same message. Now I randomly tried to purchase an XBL subscription and this miraculously got accepted using Paypal.

So as requested in another post:

  • What are you trying to purchase?
    • Microsoft Points (2000)
  • What error code or message are you receiving?
    • On website: "Cannot complete this action at the moment. Please try again later. For more info go to ...."
    • On Xbox: No error code given. Just "Cannot complete action, try again later"
  • What region is your account?
    • EU - The Netherlands
  • What region do you physically connect from?
    • EU - The Netherlands - Zwijndrecht

Why am I refused the Microsoft points? :(

Regards,

Jeff Monnee (GT: SycoJF)

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Are you able to purchase content with other methods, or are you just unable to purchase at all? In the case of the latter, you should call phone support (support.xbox.com/.../contact-us.aspx) as it might be an issue with your billing/account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I was able to purchase an XBL 12 month package (with 2 extra months) using Paypal. I was not able to purchase any denomination of MSP using my PayPal.. Hence the weirdness of it all.

"Never Underestimate the Predictability of Stupidity!"

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Are you unable to purchase anything with your Paypal account, including other denominations of points?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.