Paypal purchasing gold

I am trying to purchase gold however when i purchase it, the screen simply closes, no money is taken from my paypal account and i am not a proud owner of 12 months of xbox live, can someone please explain to me what is going on

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey there Epicaracacy! I'm sorry to hear about the purchasing issues. Let's see what we can do to get things sorted.

To start off, I suggest heading over to commerce.microsoft.com and ensuring that all of your billing information is accurate and up to date.

Let us know how that goes and if you're able to purchase a Gold Membership afterward.

If it still gives you issues, can you tell us whether you're trying to purchase this membership on your Xbox 360 console or on your computer?

Let us know and we'll work with you from there. =)

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