Paypal 40001 error

Every time I try to purchace points or try to link my Paypal account to my Xbox Live account on the site, I keep getting the 40001 error.

I live in the netherlands and my account is set to this region, and I have waited more then 72 hours.

 

 

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Last updated July 4, 2018 Views 15 Applies to:

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Getting exact same problem, but I'm in California. I have tried buying from Xbox Console and online and no dice.

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ik heb het zelfde probleem wil graag xbox live GOLD kopen maar t lukt niet... erg frustrerend!

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I know of getting this error when adding your Paypal to your Xbox account, but are you getting this error when purchasing with Paypal as well? Are you seeing this online and/or on the console?

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I am getting this this morning when trying to purchase points through xbox.com with paypal (because credit card purchases are also failing at the moment with a generic "try again" message)--

Unable to complete your request

We cannot complete your request now, please try again later.

Message 40001

I feel like pointing out that this page on buy.live.com/PCS/uihost.cex has a "help" that leads to a 404:

go.microsoft.com

goes to support.xbox.com/.../intro.aspx

which apparently doesn't exist anymore.

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in between attempts

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You have to add Paypal on Xbox.com. If you are getting the 40001 error when trying to add Paypal in the first place, please refer to our Payment Method Sticky for more information. If you are getting an error when trying to purchase points or content, please post here with the content you are trying to buy and the full error message/code you are getting.

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Same problem here.. when will Microsoft fix this? I've waited for a few weeks now.

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Hey there guys! Can you please check out our Payment Method guide (forums.xbox.com/.../153161.aspx) and make sure that your PayPal accounts meet all the requirements for use with Xbox LIVE. If you continue having issues, please create a new thread in this forum detailing your issue and include the answers to the bold questions. Thanks!

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I have the same problem, please pay attention.

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Same problem here.. thought I was the only one. First time I tried was saturday, and today I tried it again. Still no luck! MS please fix this!

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