Payment not being accepted

I just purchased and am now trying to set up my xbox 360...

I can't get the payment to go through either through my card or PayPal.  It's not a lack of funds and I am getting no error messages:

What are you trying to purchase?  Just Dance 3
What error code or message are you receiving (from the console)? None 
What region is your account?  California
What region do you physically connect from? California

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hi TalkedSnow5,
 

Sorry to hear the frustration about this payment issue.
 

Can you be sure to try making the purchase both on your console and online at this website (Xbox.com)? Let us know if it doesn't work on either.
 

Is the payment option a valid debit or credit card...and not prepaid? Is the Paypal account tied to a bank account or other payment option?
 

Let us know when you can. Thanks!

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