Payment Instrument Not Authorized for Multiple Credit cards and a Paypal Account

I am currently unable to purchase any Microsoft Points. I was able to easily/succesfully add multiple payment options, but when I get to the checkout for MS Points, as soon as I click 'Confirm Purchase' I get this error message: Your payment instrument could not be authorized. Please contact your provider, or try a different payment option.

I added two credit cards and a paypal account and got this message each time. I am a frequent online shopper and used my paypal and credit card just yesterday. All of the information has been checked multiple times over. I tried last night and now and am still getting the same error message for the three different cards/paypal that I entered.

Please help! I must play the Shadow Broker level on Mass Effect 2!

 

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Last updated July 4, 2018 Views 11 Applies to:

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For billing issues, you'll have to call support.

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I have the exact same problem... i cant charge any points to my account, i have tried many different cards, none of them work on xbl, but they work on other places

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:'( its not letting me either i think its down due to dlc for blops im so mad!!! i think im just going to buy a prepaid card bc im seriously not waiting till it comes back up

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I'm having the same problem also, I was able to buy two 400 MS points but when I went to buy a third it just keeps showing this message. This happen to me for the other map pack too and I just bought a card from an online website but its really annoying how I cant get them from Microsoft so often...

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I was going to buy the new blops dlc today, and since they don't have a 1200 points option, i was going to buy 400 and then 800. The 400 worked fine, but when i went to buy the 800 it gave me that "Your payment instrument could not be authorized. Please contact your provider, or try a different payment option" message :(

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I just rang support and they said if you make a purchase it might stop you from making another one for a further 24 hours for security purposes or some ridiculous ***. Now i have to go to the shops and get a card god damnit and all i need is another 180 points for the blackops maps.

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same *** with me for over a month i called got no help yestersay i spent say 10 minutes trying over and over then i finally was able to buy month of live but no points after that if any one finds soultion please post

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yup this is apparently happening everywhere and if you want my advice don't call tech support they just give you the run around and tell you to check with your bank...... just buy a prepaid card and wait till microsoft can fix it

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Is anyone still getting this problem? cos i am

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Yeah, I am getting this problem now as well.

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