Payment cannot be authorized

Hello. I am posting because I have had this issue for quite some time now.

I have been paying for Xbox Live Gold and DLCs for almost a year and a half now. I didn't have issues with payments until now. On april 8th I payed my march gold as the auto-renewal for april kicked in. After that, I have been trying to pay april's Gold since the 12th, and I am getting an error that says something like:

"Your payment option cannot be authorized. Use a new or different way to pay.

If the problem persists, contact your bank."

Now, I don't get an error code when I also want to apply a few dollars from my Microsoft account towards the purchase, and when I only use my payment option, I do get one. If I look it up, I get these possibilities:

1. Issues with the credit card. - I do not use a credit card.

2. Incorrect billing address. - Seemed the the right thing to fix here.

3. Try again later / Wait 24 to 48 hours. - Already tried.

Now, a few details about my account:

- The accout is US.

- I connect from Costa Rica.

- I pay with Paypal.

- The debit card tied to my Paypal belongs to a Costa Rican bank.

- The Paypal account I used had an identical billing addres to the debit card. Obviously, a Costa RIcan address.

Things I've tried:

- Contacted my bank: Everything is fine with the debit card.

- Contacted Paypal: Awaiting answer.

- Created new US Paypal account with the same billing address my Microsoft account has: The problem persists.

- Added the same payment options again and attempted to get rid of the previous: I cannot change the payment option for my Gold subscription and cannot buy anything else with the new payment options.

Things I've tried to buy:

- Xbox LIVE Gold - 1 month

- Halo: Spartan ****

- Gears of War 3 Season pass - Unfortunately missed the sale.

And unfortunately, pre-paid cards are not a viable solution for me. Stores are a bit abusive here. For example, charging the equivalent for $40 in local currency for a $20 gift card.

Any help I can get will be greatly appreciated.

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

As your account is set to the U.S. but you don't actually live in the U.S. & your account location does not match your billing/actual location that may be the problem.

As Costa Rica is not an Xbox Live supported country i'm not sure if there is anything you can do.

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Are you sure? I got a few friends who have been on LIVE for nearly 5 years and they also live here. Also my account had been working properly for over a year, there surely has to be a solution for this.

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It may be the problem.Just because it did work it doesn't mean that it wont develop problems later.

Normally i'd suggest phoning support for your region but as your country isn't a xbox live supported country that's not possible.

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I received an answer from Paypal. The problem seems to be between them and my Bank.

I'll call their support and they can easily fix the issue.

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Thats good to hear

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