Paying problem

Greetings!

 I have a problem, i want to download a xbox360 game , but when i try to add a credit card i get a error message : Enter a valid credit card number.
I have Visa Card and i sure my all credit card data is correct, and i don't know what is the problem.
I hope you can resolve my problem.
Yours sincerely.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

I don't know if you're using a credit or a debit card..? That might be the issue!  Have you tried purchasing off the website, failing that you could always revert to using MS points instead...but naturally you need to by those first!

I'm not xbox support, but this is what I have seen in the past...

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Im also having the same issue, tried 2 different cards, Mastercard and a Visa, both coming back with the same thing :/

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If you are having issues purchasing with multiple methods on the account, call up phone support (support.xbox.com/.../contact-us.aspx) to discuss other possible causes.

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I called them with same problem and the answer i got was that their servers cant handle it atm, too many ppl are trying and wanting to buy and their servers arent prepared for that.

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