Parental Conformation error when purchasing Live?

Okay, so I just got my Xbox a few months ago and since I am only 16, I had to get my mom to set up a parent account. Now I've decided to buy live but whenever I am about to "add a new credit card" to my account, it comes up with a Windows Live login for my parent account. However, my mom didn't sign up with a windows live account, she signed up with her email provided by the local internet provider company. It won't let her log in with that account however so I can't buy live. Help?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

When you set up your account, your parent also had to set up Windows Live ID to manage your account.

Your parent will need to input their Windows LIVE password at this prompt in order to proceed.

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