ok i got off support yesterday about my episodes for all that and rugrats not working

and i did everything they said and now rugrats season 3   phil and lil double trouble and  rugrats holiday collection not working now, 

and i still cant use my all that nor rugrats season 5 ,  while they are downloaded in my hard  drive 

why dont microsoft ever fix these issues people are having im tired of following useless steps that do not work and waiting a few days for some one to email me  ridiculous

 

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Last updated July 4, 2018 Views 8 Applies to:

Hey 521. Sorry to hear your having some trouble. Can you be a bit more specific on how they are not working? Are you getting error messages/codes? What troubleshooting steps have you already tried? Also, is this on your console? Have you tried resetting your cache? Let us know. Cheers!

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i tried clearing my cache ,  going into the hard drive and deleting 2 files the person told me to delete and i also tried deleting all my videos off my hard drive and downloading them again ,  as well as pressing x on the account managment screen   practically everything i did and i still receive this error and it only happens when the shows are downloaded

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Alright. You say your getting an error. Is there an error code? If you could provide me with the exact error message your seeing, that would be great. Cheers!

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