notification of permament suspension

my son has been baned till 31/12/9999 his gamer tag is XxFEARLESS 96xX can anyone tell me why and can anything be done to rectify this ?


Discussion Info

Last updated July 3, 2018 Views 4 Applies to:

I do not work for nor am I affiliated with Microsoft but I can tell you exactly why he was banned forever, in order to get that hair and skin tone a profile needs to be modified beyond the parameters of the console. That is against the MS Terms of Service.

You can post here to find out why.