Not able to play Assassin's Creed IV because of Free with Gold error

Hello. Right after I purchased the console in July I entered the 14 days Gold membership trial. During the trial period I installed a full license of Assassin's Creed IV (downloadable code). During the same period, AC IV was also on FREE WITH GOLD.

My trial period expired and now I can't play my game without a gold membership. I spoke with Xbox Support and they admitted that there is a "bug" in the licensing system and that I should be able to play my game without having a gold subscription.

They recommended in the end to contact Ubisoft Montreal and get a new code as they can't unlock my game. I contacted Ubisoft Montreal and they obviously told me that it's not their problem and that Microsoft should unlock my game as they have full control on the licensing server.

I contacted support again and now nobody replied to my email (2 days ago).

Any thoughts on how to solve my problem?

Thanks.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Sorry to hear it.  Unfortunately this is going to be something that phone support is going to have to solve.  Please give them a call and let them know that you would like to have it escalated.

If you live in North America dial 1-800-469-9269

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