no puedo jugar gears of wars 3 con mi perfil

tengo un problema espero puedan ayudarme, al iniciar el juego gears of wars 3 , con mi perfil la consola me deja accesar al menu sin ningun problema inclusive escojo un modo de juego, pero al cargar la consola se congela y hay que apagarla para volvera reiniciar. esto lo hace en linea y sin conectarse a internet y solamente lo hace con mi perfil. Lo intento con otro perfil y no hay ningun problema el problema solo es con mi perfil ya hable al servicio de microsoft y no pudieron ayudarme asi que agradecere si alguien puede ayudarme 

 

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Last updated July 4, 2018 Views 3 Applies to:

Hey there Ritzier. Since this is only happening with your GT, have you tried recovering your profile? See if this helps and let me know, thanks!

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ya lo intente pero no resulto gracias como quiera

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