No Option to use converted points

I purchased the wolf among us recently and it charged my credit card even though i have $19.52 in my account (converted from points). Normally when i purchased something it automatically went to points first so I did not pay attention. When i got my receipt i noticed it charged my cc instead.

I tried to purchase something else to test and it does not give me the option to use my store credit to make any purchases, above and below $19.52. How can i get this fixed?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

There should be an option to press X to change the payment method.  Double check at the bottom of the screen to see if that option is available to you.

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Are you making the purchase on the console or the website? The website has not been updated to work with currency, so if you're making the purchase on the website it will not use that credit.

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