NHL12 pack issues

anyone else get screwed over by EA in NHL12 HUT?

there was a known issue in the game, where they even placed a message in game to tell people to go to some chat site if they had issues.

well I bought a pack with MS pts and never got my pack, I've already talked to their support twice and they keep giving me the run around!

WTF is this crap?!  they are obligated to give me a refund!

where can I file and official complaint against them!?  this is BS

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hey there! It sounds like they are handling the support for this issue. Please try sticking with their channels or contacting their phone support. Sorry for the hassle!

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Yeah I have lost 4 packs for the total of around 700 microsoft points. I have been dealing with them for over 2 months and still no refund or anything, just runarounds saying they'll contact me in 48-72 hours but never do. tried calling at least 10 times. Never buying ANY EA GAME ever!!

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