Newly downloaded games freezing at start menu

Since i downloaded the pre order to black ops 3 a few weeks ago, i have not been able to play any new games. I have bought two from the marketplace and neither will play. I get to the start menu and i hit start then nothing happens. I have contacted support twice and they have sent me here. I have done all troubleshooting twice and redownloaded multiple times. Please help!

 

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Last updated July 4, 2018 Views 2 Applies to:
Answer

Thnaks for the reply! Unfortunately i have done all of that multiple times with aupport and by myself. I fixed the problem. I had to reset factory defaults and lose all of my game info......but it got rid of the xbox preview stuff and i think that was the problem. It was around the same time this started happenin that i got into the xbox preview.

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