Netflix subtitles always on

Every time I open Netflix the English subtitle option is on. After I manually turn it off it will stay off until Netflix is restarted. Is there a setting I am missing? This is very annoying.

 

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Last updated July 4, 2018 Views 449 Applies to:

Go to settings on xbox one. Select closed captioning and set to "closed caption off".  I think it was on by default this is system wide setting affects all apps.  This will sort your issue.

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No, no it probably will not.  Look at this thread forums.xbox.com/.../2557210.aspx   to see the problem is a little more wide spread.

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You got netflix to work?  It actually plays video?  Any issues or settings that you remember to make it work?

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I'm have the same issues. Except when I turn them off on the setting, they actually get bigger and are yellow. Its at the point where I just quit using it.

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And factory resetting my console did absolutely nothing to help.

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Well I cancelled Netflix because of this. Tried all the fixes and nothing worked.

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