Netflix / HBOGO frame rate Issue as of latest system update.

Hello,

This issue came to my attention since the recent update [(xb_rel_1506.150601-2200) fre ] done on June 3 2015.

Issue: Video watched only on streaming apps seems to have a constant Judder or almost as if it's trying to maintain video performance with the frame rate. The best to describe this symptom is similar as to what you would get when playing a PC game with v-sync off where the screen tears due to the fluctuating frame-rate and not a fix one. Well imagine that but in a mild manner for Netflix.

I became aware of this while watching some sequences (panning / zooming) in Star Wars: Clone Wars 3D animated series. I figured at the time that it may have been just an issue with just that batch of TV episodes in the Netflix library. Fast forward to last Sunday.. of course Game Of Thrones time!

Same thing.  I opened HBOGO, put in GoT latest episode and in the sequence where the screen was panning from left to right as well as the introduction of the dragon it was very very noticeable (more noticeable than on Netflix) this frame rate issue that is plaguing my streaming video apps.

Today I decided to watch another movie on Netflix (non animated) and noticed the same issue I saw on HBOGO, again very mild but noticeable. At this point I was compelled to think maybe it's just my Marantz NR1403 (AVR) is the culprit. I decided to test Netflix on the Wii U (as HBOGO is not available on Wii U) and that's when I noticed that it was working 100% without any judder  The Wii U is also connected to the Marantz NR1403.

(I say Judder because Jitter would be too strong of a word to compare to what I am experiencing. It's like a muddy jitter).

- Games work fine. No performance issue.

- Live TV is not affected by this, I've seen all 3 NBA Finals games (via Comcast @ 720p but upscaled by the Xbox 1 to 1080p or so I think the Xbox does this?).

 

Troubleshooting Done:

- Uninstall of video apps and unused game demos within the Xbox One. (I was at 85% used storage, now back to 60%).

- 30 second power cycle, as every normal tech support / customer service procedure that's done for every consumer electronics device I am aware of. 


- Reinstall of video apps. Same symptoms.

Bottom line: I think this is a system resource issue with the latest OS update affecting video streaming apps.

OR


This is a codec issue associated to the latest OS update.

OR


(being that this is a Microsoft brand Console, and seeing how I've seem similar situations like this on Windows 7 associated with silverlight.. **also MS brand product).

Silverlight would need a "clear cache / clear data" but.. OH there's no such thing on Xbox One. (all guesses of course but calculated guesses).

PLEASE FIX. I believe this is a software issue and not a hardware issue.

PLEASE HELP. I'd like to finish watching my movies .. I do not want to go to my Wii U to watch the content.

 

Question Info


Last updated July 4, 2018 Views 199 Applies to:

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I still am. I thought it was gone in HBOGO but evne on that it happens.. but on HBOGO is different from netflix (where it's constant through the entire movie / show) HBOGO is on selected angles or scenes or maybe even movies..

Like I saw Hot Shots! & Top Gun on the same day and both were fine ran flawlessly on HBOGO. Then I put Gone Girl and when Ben Affleck is talking to the cop lady for the first time and mentions the "Law & Order" line it feels like I am watching the scene from Back To The Future 2 where the head of MJ / Ronald Reagan show up on the Monitor screen talking to Marty. That stutter.. www.youtube.com/watch on the screen is what happens on HBOGO

The netflix thing looks a bit somewhat like what's on this video on the left screen TV: www.youtube.com/watch

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Hello Miss Diggz:

Just as you recommended, I did an uninstall and power cycle (again) the problem still persist. Originally HBOGO was affected by this issue but no longer, Netflix still suffers from this. I already contacted NETFLIX and they told me I would have to contact you guys in regards to this issue since the app is made by Microsoft.

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Hey everyone,

I'm sorry to hear about the issue. If you haven't already, I would suggest trying out these steps below in this particular order.

  • Uninstall the Netflix app from your Xbox One console.
  • Power Cycle your Xbox console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.
  • Turn your console back on and reinstall the Netflix app.
  • Try playing a video as you normally would.

If after trying out the steps listed above didn't do the trick for you, please let me know the answers to the questions below.

  1. Are you participating in the Preview Program?
  2. Which other apps, other than Netflix, are you are experiencing this with?

Thanks in advance!

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DrazaTech - Happy I could assist along the way!

T SAW DC - Thanks for trying out the troubleshooting within the thread, it's greatly appreciated. As I said before, if you are still experiencing this issue and currently participating in the Preview Program, please feel encouraged to head on over to the Preview Program forums to let the proper teams know about what's happening on your end. Thanks again!

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Ya, I've noticed the same thing on Netflix since the update -- and have since switched my Netflix watching to Apple TV.

The article link below explains that they tried to juice up video streaming in the last update.  Obviously, things went awry.

www.loadthegame.com/.../xbox-one-gets-a-hd-streaming-boost-with-hevc

If you see an improvement, please post an update.  

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Hey again, DrazaTech.

Thanks so much for trying out the suggestions I sent along, it's much appreciated! That's odd that you're unable to reply to any threads over there as you should definitely have access to those Preview Program forums. Just to make this super quick for you, here is a direct link to "make a new post" over in the Preview Program forums in the most appropriate spot (Xbox One Apps). Type up what you're experiencing for the proper teams to take a look into what's happening on your end and feel free to let me know how it goes. Hope this helps out and thanks for working through this with me!

T SAW DC - I'm sorry to hear that you're also experiencing this issue. I would suggest following along with the troubleshooting steps I listed above and trying out the Xbox One Streaming Quality troubleshooter I linked. If those don't seem to do the trick for you and you are currently participating in the Preview Program, please feel encouraged to let the proper teams know about it over in their forums. Thanks in advance!

 

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Thanks Miss Diggz. Greatly appreciate it the effort this time around. :)

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Any hope for a fix? :(

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Hey there DrazaTech,

Apologies for the delay in response! I'm sincerely sorry to hear that this issue still persists.

Thanks for sending along the additional information and trying out the troubleshooting steps I sent above. What I would next suggest is to follow along with our Xbox One Streaming Quality troubleshooter.

If you're still experiencing this issue after trying those steps within the troubleshooter and since you are currently participating in the Preview Program, I would suggest hitting up the Preview Program forums to make a post over there. That way the proper teams will have visibility on what you're experiencing and they can take a look into it it further. Hope this helps, thanks in advance!

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Also I forgot to add, Yes I am part of the preview program.

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