need to refund a game

Hello,

I want to ask for a  refund for a product called Serious Sam: TSE that i bought for 1600 MS points. For another product called  Xcom Enemy Unknown Slingshot DLC , I have already contacted Xbox Support with the number case: [Mod Removed]. Ryan told me to contact you here. I would like to trade the product it does not matter if the DLC in wich i want to change  is below the 1600 i just wish to exchange it.

thank you

Heavygunner785

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

service request order: [Mod Removed]

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there are no refunds or exchanges on DLC sorry nobody on the forums will be able to help you and we cannot even access things like reference numbers on the forum you will have to use those for when you call support back sorry.

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I don't know why you were told to post here, the forum support has far less access than anyone else except possibly Twitter support.

I haven't heard of any service, ever, that allowed exchanges on digital products.  I'm sure that one or two exists, but I've never heard of them.

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Thats wierd they told me to post here well have to contact them again. thanks anyways

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They can't do anything for you.

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Could I get a refund for forza motosport 6? It's not working for my gameplay.

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Hey XGN, as this thread is quite a few years old it would be better to create a new one detailing your issue.

However, as you would like to request a refund you'll need to call phone support.  If you live in North America dial 1-800-469-9269

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