Hello, there's a lot to tell here regarding my issue so please bear with me and please read either all of it or nothing. I don't want to leave any important details out as I know I'm telling the 100% truth about how Microsoft's update broke my system, how they refused to fix it while under warranty, and their false tampering accusations which have left me feeling frustrated, helpless, and scammed.
I bought a brand new, factory sealed Xbox 360 Slim around this time last year, played it for a while then got bored with it and stopped playing for a few months over the winter. As my profile shows, I have two games (have online receipts, original cases/discs), and have pretty low play time on both. What I'm trying to say here is I've hardly used the system since purchase, and that this is verifiable.
The console was working perfectly fine up until a couple months ago when I logged on to play again after the break I took. When I started up the system I was prompted to update to the "2.0.12625.0" patch. During the patch I experienced an error which read "3143 - 3151 - B380 - 1342 - C000 - 0185". I looked up the error online and was not able to find any information about it. I tried patching again and it went through without error. However, directly after the update I began experiencing an error I never had before, where it would give me an "unreadable disc" error when I tried to play a game.
I tried both of my games and both games got this error. I could tell the disc drive itself was still working as the dashboard would correctly show which game I had in. I was also able to download the games to the hard drive fully, but that did not change the error. I went online and followed every step Microsoft recommends to fix such errors. After those failed to work, I researched the internet for quite a long time and noticed that many other people experienced the same issue after the "2.0.12625.0" patch, but no one had posted how they resolved the error. At that point I noticed a Wikipedia article was saying there was another update coming out soon that would do something to disc drives, so I opted to wait till then to see if that helped at all.
When the "2.0.13146.0" patch was released, I patched to that and tested if I could now play my games. Unfortunately I still received an error, but the error changed with the patch from "unreadable disc" to "unsupported disc." I spent more time on the internet trying to figure it out then finally gave up after most searches lead to things dealing with pirated games, which mine simply are not. Without finding an answer, I then put in a repair request online and shipped my console to Microsoft.
This week while checking emails Microsoft had sent me during the "repair," one of the links I followed showed me that my warranty had expired January 1st, 1900 (previously it was some time in September 2011) and that my system was not available for service. At first I thought this was some error on the site, but after a day or two of still getting the false warranty information I searched for it online. I found out that that was Microsoft's way of saying the warranty was voided during service for tampering. I was pissed but at the same time optimistic this was wrong since I know without a doubt I haven't tampered with the system in any way. I decided I'd hold off on getting angry until I could confirm when my Xbox arrived back to me.
I got my Xbox delivered today, and just as I had feared there was a letter attached to my Xbox saying they found evidence of tampering and that they will no longer provide repair service. Looking over my console, I can see Microsoft placed several small red stickers that look like arrows on the system, but I don't know what those represent as I see nothing else there that they could point to. I can also see that they have torn off most of a sticker that was on the back of the console.
Needless to say I'm feeling a lot of negative emotions right now about this situation. I'm still having a hard time getting my mind around the fact that Microsoft can essentially break the product I purchased from them via required update (admittedly probably not intentional), then refuse to fix it for no legitimate reason so they can get out of warranty obligations. My Xbox went from the factory sealed packaging to sitting on my desk and hadn't moved an inch until it was sent in for repair, yet they claim tampering? Sorry, but no. There's no chance I tampered with it. None.
When I calm down and get the time to sit on hold on the phone, I do plan on calling Microsoft but according to people with similar experiences, they refuse to do anything about it due to their policies. In the meantime I'm hoping that posting here will get me some help from either Microsoft workers with more integrity or helpful customers with suggestions on what to do from here. I plan on exploring all reasonable options restlessly until they fix this situation, but obviously I don't want to pursue non-class action litigation versus a corporate giant, something they probably know.
Thanks for reading. Please no trolls.