Was sent here by XBOX Support. Can anyone assist? Gamertag is Hyphen8d.
I really should have had coffee this morning. Removing old console from Preview program and adding new console. Can't remove old console due to HDMI out port damage.
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You should be able to do it if you login on your account by a web browser from a tablet etc. It be a poor do if you can't.
the preview team are the people to speak to - post a new thread in the Registration Support forum and they will hopefully get you sorted.
If you have problems accessing that link (a group not found message) please post a reply here and main support will be able to manually grant you access to the preview forum so the link works.
Hope that helps