NBA 2K14 wont allow multi play?

My son and I are sitting here with our paddles in hand but the game modes will only recognize the one controller. Any thoughts? Tried the chat support but no help and was told the game may only support single player, the box clearly states multi player.
 

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Last updated July 4, 2018 Views 4 Applies to:

Try making sure that the second controller has a profile loaded up on it or go to the sign in screen and 'add guest' this should resolve the issue.

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