MY REDEEMED POINTS ARE GONE?!?!?!

i bought a 12month xbox live card which came with 800 points from tesco earlier this year... a few moments ago i went to use some points but i only have 180 left.... i checked my purchase history and in July 2011   there was a purchase of some 2 stupid arcade games!!! this was not done by me or any persons i know how the hell has this happened i havent gave me details to anyone? can i be re-embursed here ?? thanks

 

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Last updated July 4, 2018 Views 4 Applies to:

You would have to call support for help.

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Are you certain no one on your console accidentally purchased these games? If you feel your account was compromised by someone, please call phone support (support.xbox.com/contact-us) and ask to start an Unauthorized Access investigation. They will assist you from there.

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absolutely sure!! they are purchasing CRAP stupid addon things

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It could be possible because it was a promo that the points did expire 8-/

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of course not!! i know what im doing when i buy points, i only had them a few months, they dont expire, and when u look at a purchase histort of stupid addons for games i DO NOT have there is something wrong ??

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