My power supply was damaged and I need a new one

Hallo everybody

Now, I'm in a very big problem

I purchased my xbox 360 Starwars from USA during my last visit, and took it back home in Cairo, Egypt.

My kids accidenetly plugged the power supply into the wall outlet without the converter (as the electericity in Egypt is 220V, not 110V as USA), so the Power supply was corrupted.

Now, the problem is:

- We do not have an agent her for microsoft or Xbox.

- I cannot register my product, because Egypt is not in the list of countries.

- I could not get a new power supply form Abou Dahbi, because they don't have it there.

Now my console is out of service and my kids will kill me soon.

has any one a suggestion?

Another thing, I found an old Xbox power supply in a store here, the problem is its output is 16 ampere and the corrupted one's output is 9,6 ampere. So, can I get this one and change the plug?

Thanks

 

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Last updated July 4, 2018 Views 350 Applies to:

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I wouldn't buy a different amperage power supply. Can't you look on the internet and have one shipped from the States? I will look around and see if I can find any places that you can buy one and that will ship to Egypt.

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Do you have any contacts, like family or friends in America? Maybe they can buy one and mail it to you.

E-A-G-L-E-S EAGLES!

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I have a friend who will stay in Miami for a week and will come back on 28th, Can I make a purchase to him?

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^^ If he can buy the same power supply, I would have him buy it.

E-A-G-L-E-S EAGLES!

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the problem is he cannot find it in any store and they tell him he has to order it online

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Hey Harbor! If you are in need of a replacement Power Supply, you can order one through the Repair page on our site. Check it out and let us know if that helps, thanks! support.xbox.com/.../repair-process

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Dear Mister Gwyther

I cannot register my product, because I bought it while I was in USA, and now I'm back to Cairo.

The xbox.com website refuses to register my product.

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Even the serial number field does not accept more than 11 characters

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Now I have registered my product

and requested a repair

the website asks to pack and send the console

The problem is not in the console

It is the power supply

and it is completely damaged

so What can I do now

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Hey again Harbor! There should be an option along side repair to order a replacement power supply. If you are not seeing it, or having trouble with the site, please contact us directly via chat or phone and an agent will be happy to assist you. Let us know how that goes, thanks!

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Dear sir, I'm trying to get in contact with an agent for more than 10 days, and there is always the same monotonous answering machine that is not helping at all. I cannot reach an agent.

For the link you sent

support.xbox.com/.../contact-us

The chat is always unavailable

The only available option is to chat with an ambassador

I'm really so disappointed as my friend will come back on 28th, and I cannot finish the order yet.

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