My Microsoft points are gone

I used to purchase the points with my credit card, but I can't use it anymore, so I paid for them with PayPal. After some spending I still had 4000. Today I checked my profile, and all of it vanished. There is no reasonal answer to that. I haven't received any mails about it, didn't get any cash back and my Microsoft Points Activity says, that there was no transactions. Still my current point balance is 0 points. Do you have any clues? I need some answers and my points.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Check billing.microsoft.com and you should be able to see where they went. If you can't, you'll have to call support to have them help you out.

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OK. I have not used PayPal before, so I dont know if the below data is normal. But if my payment was botched, than I should have get back the unused money to my Pay Pal account, whitch did not occured.

Current balance: £0.00

Date Transaction description Details Type Amount Balance

03/06/2011 Refund credited -- Refund credited £51.00 £0.00

03/06/2011 Xbox Live 6000 Microsoft Points bundle View Transaction -£51.00 -£51.00

03/06/2011 Payment received. Thank you. -- Payment -£51.00 £0.00

03/06/2011 Xbox Live 6000 Microsoft Points bundle View Purchase £51.00 £51.00

Beginning balance: £0.00

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You'll have to call support. Phone support are the only ones who can help with billing issues.

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That is not cool.  You should never post a code on a public forum melting sand.

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